Refund policy
30-day guarantee
You have 30 days from receiving your collar to let us know something isn't right. To start, email us at with your order number and a quick note about the problem.
If your collar is faulty, damaged, or the wrong item
We'll replace it or refund you in full — your choice. In most cases we won't ask you to post it back; a photo is usually enough. Please check your order when it arrives and tell us straight away if anything's wrong.
If you've changed your mind
That's fine too. The collar needs to be unused and in its original packaging, and return postage is at your cost. Email us first — items sent back without contacting us can't be accepted, because we won't know whose they are.
Discounted and promotional orders are covered. Buying on sale, with a discount code, or as part of a multi-collar bundle doesn't affect your 30-day guarantee.
European Union — 14-day cooling-off period
If your order is shipped into the EU, you have the right to cancel or return it within 14 days for any reason, without giving a justification. The collar must be unused and in its original packaging.
Refunds
Once we've approved your refund, it goes back to your original payment method within 10 business days. Your bank or card issuer may take a few days longer to post it. If more than 15 business days have passed since we approved your refund and you haven't seen it, email .
Gift cards are not refundable.